customer support teams
10+ years of experience | 98.9% clients retention rate | 1100+ clients served
Changing dreams into reality
500+ companies expanded thier customer support in 2020
A Small Sampling Of Our Awards
Our Acheivements so far
Here are just four of many reasons why people choose us
We have a team of dedicated, passionate agents who will be there for you whenever you need to provide your customers with professional level service. This service can be provided through SMS, phone, emails, social media, and application.
Our agents are not limited to a single language. We provide experts in various languages up to 20 different ones. We provide this service to ensure that there are personalized languages for all the customer bases.
The team of agents that we provide have various backgrounds related to IT and tech. All of them are well-versed in their fields to handle all the challenges thrown at them. We provide a concierge level of services to ensure that your customers get the very best.
We provide passionately and committed customer success managers that prioritize growth and healthy interactions with customers. They will be dedicated to you and they will make sure you get the 200% satisfaction from our services.
we speak 30+ languages and we offer multichannel solutions for your customer special needs
what you get
Dedicated customer support team
A fully committed and dedicated customer support team with 10+ years of experience in your field. They are specifically and carefully chosen people for your needs and requirements. Our agents are the extension of your team with experience, and expertise needed for the job.
Dedicated account manager
A dedicated account manager with a minimum of 10+ years of experience. His/her only job is to make sure you succeed and our team exceed your expectations. If there are any challenges, he/she will make sure it gets fixed within 60 minutes. He/she also monitors the performance of the team constantly.
24/7 Dedicated Client/partner support
A dedicated client support team who will be available 24/7 just for our clients. They will never miss your call and always available via phone, text or email. They will be happy to help you out with anything you need. They are well-equiped to handle any type of client requests in the shortest possible time.
We work in six simple steps
How it works?
step 1. onboarding
The first and foremost step that we do is assigning you an onboarding manager. The task of the onboarding manager is to help you in building your customized team with incredible attention to detail including all the processes such as recruiting, training, and launching.
step 2. Internal headhunting
After onboarding, the second thing we do is sourcing. Once the onboarding manager understands in detail what you require, our hiring team starts sourcing and interviewing candidates to create the ultimate team for your business needs.
step 3. training
Once sourcing has been done and dusted, our training team will take you further to help you train for the extended team members that we have chosen for you. Then we will get the training documentation and certification-ready.
step 4. Production
Once the training setup is completed, we will hand over the chosen team members to you. They will be fully committed to you and your needs. Not only the members, but we will also assign a manager to the team to ensure they are supervised to perform their tasks correctly. Then the measurement of KPIs and goals start.
step 5. continuous improvement
After production, we assign a customer success manager to you to ensure that your work keeps improving and flourishing. The manager will also help you in managing your work and team.
step 6. growth
Finally, once you start seeing improvements and see your business growing, the next thing to do is take it a notch up. Start increasing your team size and get your production levels high!
We are everywhere
Types of support
Here are just eight of many reasons why people choose us
encrypted data security
Our advanced information protocals comply with various international security standards
10+ years of experience
With 10+ years of success and experience in the BPO industry, Trinitar is a well known name in the industry
98.7% client retention rate
We not only have a client retention rate of 98.7% which is highest in the industry, we also have 97.9% clients' repetition rate.
strategic locations around the globe
Create and expand your own team of professionals without any additional operational overhead.
Our team of diverse background expertise in 30+ languages representing 25+ nationalities. and 35+ cultures.
With our global strategic partnership, we can easily scale up to any level in a short time period with the help of our advanced protocals.
98.7% client repetition rate
We have a 97.9% clients' repetition rate. In other words. 97.9% of our clients keep choosing Trinitar for their business needs.
We are open 24/7 so is our support team. No matter what time you or your customers call us, we will pick up the call within 3 rings.
they believe in us
1100+ clients & Partners
sticking with us for over 5+ years. We are like a family.
We love them as much as they love us.